Payment can be made through our website, via the purchase page.
Receipt of Order Confirmation -
You will receive an order confirmation email once you have placed an order and payment has been made.
All prices are listed in AUD (Australian Dollars). Prices are subject to change without notice. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
Nature of Handmade Products -
All of our products are handmade. There may be slight variations in individual products due to the inconsistent nature of leather, or the use of other materials, including upcycled materials. Any traces of the human hand, or of the organic origins of the materials, are not defects in the product, but are of the essence of production by hand.
Estimated Production or Lead time -
The production time is dependant on the order quantity. Each and every item is handmade by us in our Brunswick studio. Though your order will likely be produced sooner, please allow a manufacturing period of 1–2 weeks for accessories, and up to 2–4 weeks for footwear. Your order will be made as quickly as possible, without compromise on our production standards.
Cancellations or Changes to Orders -
On receipt of your order, we will send you an email to confrm the order details and that production has commenced. Any changes to orders or cancellations must be emailed to firstname.lastname@example.org within 24 hours of submitting the order. If for any reason you decide to cancel your order, please do so within 24 hours of placing the order. Any cancellation outside of this time will incur a cancellation fee of 40% of the value of the order if work has already commenced.
Faulty/Damaged products -
Please inspect all orders immediately upon arrival. Please contact us at email@example.com within five days of receipt of damaged or defective stock. While we are careful to ensure that our products are inspected before they are sent, in the case of a damaged or defective item, we will repair or replace the item at our discretion. We will not refund products that have been damaged due to wear and tear.
Returns and Exchanges -
If you are unhappy with an Actually Existing product for any reason, please send it back to us within 7 days of receiving it, in the original packaging and in perfect condition, and we will arrange a refund or exchange. Postage, packaging and insurance incurred in the returns process cannot be refunded. This does not affect your statutory rights. When returning a product, please contact the product team at firstname.lastname@example.org. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our studio.
Actually Existing cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.
Australian and International orders will be sent registered through Australia Post. Shipping is free within Australia. Shipping costs for overseas will be calculated at the checkout. We reserve the right to use our discretion as to the carrier to be used on any shipment. Tracking information will be sent to you once the order is shipped. Please make sure you provide us with the intended shipping address, along with your current e-mail and phone contact information. Unless you contact us prior to purchasing to specify that you want to pay for insurance, packages are by default uninsured, and unfortunately we cannot assume liability for loss or damage to the product during shipment.
Agreement of Terms -
By placing an order with Actually Existing you are agreeing to the above terms and conditions. These terms are subject to change at any time, and customers will be notifed of changes by email. If the terms are amended they will be effective immediately.
If you have any other questions, please email us at email@example.com.